Returns
We want you to be completely satisfied with your purchases from us. If you have an issue, please contact us as below.
Problem with an item?
To let us know about a faulty product or damaged delivery, please contact a member of our sales team at sales@whitemetal.co.uk.
A member of the returns team will then contact you to discuss your issue and offer a resolution.
Please note that no claims will be entertained for goods signed for in good condition or as “unchecked” or “unexamined”.
Please do not schedule or start any installation work until after you have received your order and checked all goods for any defects or missing parts. This will enable you to resolve any technical questions or to order specific additional fittings, if needed
Item(s) to return or exchange?
To let us know about items you wish to return to us, please contact a member of our sales team at sales@whitemetal.co.uk. A member of the returns team will then contact you with a Returns Authorisation Number.
Unauthorised returned items will not be accepted and/or processed. Please ensure that you obtain a Returns Authorisation Number before you return any items to avoid problems and delays. We cannot process your return without your returns number, so be sure that it is clearly marked on your returns package.
Please note that items must be returned in their original packaging and saleable condition, and that a 30% restocking fee may be charged. Where an alternative/replacement item is ordered, the restocking fee will not normally be charged.
Refunds will be offered on the sale price of the goods; the original delivery charge of your order will not be refunded.
You are responsible for goods until they are returned to us, and for the cost of the return. We recommend that you use a tracked postal service; we cannot offer a refund for items lost in transit. If you are unable to arrange the return of you items, we may be able to do so on your behalf. In such circumstances, a collection fee will be charged.
Bespoke, special order products and any products which have been cut or drilled to your requirements are not eligible for returns.
Incorrect Delivery?
If you have received an incorrect item, please report this by following the normal returns procedure and then wait for our reply.
We will then advise on how to proceed with the return.
If you have any problems or questions, feel free to contact us at sales@whitemetal.co.uk
