Covid-19 Update – We’re Business As Usual!

WE ARE OPEN FOR BUSINESS and always will be! We have remote working for the office in place where possible and this is functioning very well, and the warehouse has the correct precautions and social distancing measures in place. Placing orders, requesting quotes and contacting us for advice is still as usual. Contact us on the usual phone numbers and email addresses, and we’ll help as always!

Our direct understanding from Robert Jenrick , Housing Minister, is “if you are working on site you can continue to do so”; he made the statement after Boris Johnson’s speech on Monday the 23rd.

Because of this we expect many of our customers to still work and therefore we are here for you to provide all our services and materials.

We are conscious this is a difficult time for many people, and we are committed to supporting our customers throughout this time by maintaining a secure supply chain for all your balustrade needs.

Deliveries

Our dispatch and delivery systems are still running as usual, and we are working hard to ensure that all orders reach you as quickly as possible. As we use third party couriers, unforeseen delays are possible, but this is something we will try to mitigate as far as possible.

Collection from our office/warehouse

For those customers that are used to collecting their goods directly from us, this can still happen, as we have implemented new collection procedures in place to ensure that everyone involved will be safe.

Latest guidance from the www.gov.uk website

Work carried out in people’s homes, for example by tradespeople carrying out repairs and maintenance, can continue, provided that the tradesperson is well and has no symptoms. Again, it will be important to ensure that Public Health England guidelines, including maintaining a two metre distance from any household occupants, are followed to ensure everyone’s safety.

No work should be carried out in any household which is isolating or where an individual is being shielded, unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so. In such cases, Public Health England can provide advice to tradespeople and households. No work should be carried out by a tradesperson who has coronavirus symptoms, however mild.